Contact Support
Email us with your question.
Purchases & Refunds
Credits, subscriptions and refunds.
Account Deletion
Delete your account and data.
FAQs
Quick answers for each app.
Frequently Asked Questions
All apps
How do I get started?
- Open the app and create an account or sign in.
- Allow the permissions the app asks for (for example camera or notifications). You can change them later in your device settings.
- Follow the on-screen steps to finish setup.
The app isn’t working as expected. What should I try?
- Close the app completely and open it again.
- Update to the latest version in the App Store or Google Play.
- Restart your device.
- Check your connection (Wi‑Fi or mobile data).
- If it still fails, contact us with the details listed under “Reporting an issue” below.
Which devices and system versions are supported?
The minimum iOS or Android version for each app is shown on its App Store or Google Play page, under “Compatibility” or “Additional information”.
CalorieFit AI
How does the AI food analysis work?
You take a photo of your meal or type a short description. The app sends it to an AI service that returns an estimate of calories, protein, carbs and fat. You can review and adjust the result before saving it. Each analysis uses one credit.
How accurate are the results? Is this medical advice?
Results are estimates for general wellness only. They can be wrong, and they are not medical or dietary advice. Do not rely on them for allergies, medical conditions or eating-disorder recovery. Talk to a doctor or registered dietitian before you change your diet or exercise routine.
What happens to my meal photos?
Photos and text are sent to our AI service providers only when you ask for an analysis, in order to produce the estimate. See the CalorieFit AI section of our Privacy Policy for details.
I bought credits but they are missing.
Credits are added to the account you were signed in to when you bought them. Make sure you are signed in to that same account, close and reopen the app, and check your connection. If they are still missing, email us the order number from your Apple or Google receipt.
costBookKeeper
Is costBookKeeper accounting or tax advice?
No. costBookKeeper helps you record and organize your own costs. It does not give accounting, tax or legal advice. Check your records with a qualified professional where needed.
I can’t sign in to costBookKeeper.
Check that you typed the email address you registered with, and look in your spam or junk folder for the confirmation email. If you use device confirmation, approve the request on your registered device. If you still cannot sign in, email us from the address you registered with.
Purchases & Refunds
CalorieFit AI credits
Credits pay for AI food analysis. They are one-time purchases (not subscriptions) and never renew automatically. They belong to your account, have no cash value and cannot be transferred. Unused credits are lost when an account is deleted.
Refunds
Apple and Google process all payments, so refunds are handled by them:
- iPhone/iPad: go to Apple’s Report a Problem page (reportaproblem.apple.com), sign in and choose the purchase.
- Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Budget & history to find the order, or use Google Play’s refund help.
If you need help describing a problem, email us and include your order number.
Subscriptions (if your app offers one)
Subscriptions are managed by Apple or Google, not by us.
- iPhone/iPad: Settings → your name → Subscriptions, then pick the app and tap Cancel Subscription.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions, then pick the app and tap Cancel.
Renewal, billing dates and refunds follow Apple’s and Google’s store policies.
Reporting an issue
When you contact support, please include:
- The app name and version (see the App Store or Google Play page, or the app’s Settings).
- Your device model and iOS or Android version.
- Steps to reproduce the problem, and screenshots if you can.
- The time and time zone when it happened.
- Your order number, if the issue is about a purchase.
Please do not send passwords or payment card numbers.
Contact Support
Email us and tell us which app you are writing about. We aim to reply within 2 business days.
Email about CalorieFit AI Email about costBookKeeper
Or write to magn.obvious@gmail.com.
Account & Data Deletion
This section applies to CalorieFit AI and costBookKeeper, both developed by Magn.Obvious Inc. You can delete your account and its data yourself, inside the app.
CalorieFit AI: delete in the app
- Open CalorieFit AI and sign in.
- Go to Settings → Delete Account.
- Confirm. Deletion cannot be undone.
costBookKeeper: delete in the app
- Open costBookKeeper and sign in.
- Go to Settings → ManageData → Remove Account.
- Confirm. Deletion cannot be undone.
Can’t open the app?
Email us from the address you registered with, and we will verify ownership before deleting.
What is deleted, what is kept, and for how long
- Deleted: your account, profile, and everything you added in the app (for CalorieFit AI: meals, photos, exercise logs, goals and measurements; for costBookKeeper: expenses, categories, notes and receipts).
- Timing: we delete this data within 30 days of your request. Encrypted backups are overwritten within 90 days.
- Kept: basic purchase records that tax and accounting law require us to keep (for example order number, date and amount), for up to 7 years. These are not used for anything else.
- Credits and subscriptions: unused credits are lost. Deleting an account does not cancel a store subscription; cancel it in your Apple or Google account first (see Subscriptions).